FAQWe have compiled a list of commonly asked questions about our program
If you have other questions or some of the answers aren’t clear, please feel free to reach out to us and we will be more than happy to answer any questions you might have.
WHO IS MUSIC LAB
Music Lab is an extension of Drum Lab, an award winning drum school. The Drum Lab opened it’s doors in May of 2005 with one main goal, to set a new standard for drumming education. After 11 years of being in business many customers started requesting for us to expand to other instruments. We heard our customers and opened Music Lab to start teaching other instruments and expanding our program. Music Lab offers a comprehensive, hands-on education in contemporary drumming techniques and styles.
HOW DO WE GET STARTED
WHAT DO WE NEED FOR LESSON ONE.
For your first lesson all we need is for you to be ready to embark on this new musical journey with us. If you would like to bring anything else you are more than welcome to do so.
WHAT DO I NEED AFTER LESSON ONE
What is necessary for future lessons are the following:
- Your instrument (Drum Sticks and a practice pad if you take drum lesson)
DO I NEED A DRUM SET
In the beginning you can totally learn how to play and practice using just sticks and a practice pad. Eventually it would help your learning process if you are able to acquire or have access to some time of acoustic, electric, or practice pad drum set up.
WHERE CAN I PURCHASE A DRUM SET
To help you with picking the best equipment for your budget and needs we have partnered with Skips Music (a local music store) and placed some items in our store that we recommend. If you need help picking the right items please talk to your instructor and he or she can further help you with this question.
HOW DO WE PICK AN INSTRUCTOR
We will help you pick an instructor that best fits the needs of the student. How you can help us is by including some info about the student in your email to us like:
- Music Experience/ Level
- Musical Interestes/ Styles
- Musical Goals
- Other helpful information about student.
CAN WE CHANGE INSTRUCTORS
We like for you to stay with one instructor for consecutive lessons, but if you would eventually like to try out other instructors that is totally an option. All you need to do is let us know either Music Lab direct or let your instructor know and we will have you transition to one of our other instructors and continue furthering your education and journey at The Music Lab
HOW DO I PAY FOR LESSONS
All of our payments are made online. We have a manual payment option if you are doing just a few lessons at a time or we have an autopay option if you are doing consecutive lessons.
HOW DO I CANCEL AUTOPAY
Autopay lessons can be canceled with a 30 day cancelation notice.
HOW DO I UPDATE MY PAYMENT METHOD FOR THE AUTOPAY SYSTEM
Please email email@example.com or talk to your instructor. Please don’t just start a new Autopay cycle with the new card before canceling your old account or updating your card because you will run the risk of being double charged.
DOES THE MUSIC LAB OFFER RENTABLE SPACE FOR PRACTICE
Unfortunately, we do not offer space for rent.
HOW DO WE CANCEL AN UPCOMING LESSON
The Music Lab must be notified of the student’s inability to attend a lesson at least 24 hours in advance, otherwise no refund or make-up will be granted. Make-ups are only guaranteed if scheduled within 1 week of the student’s request. Limit one per quarter.
DOES MUSIC LAB REFUND FOR MISSED LESSONS
If the Student makes The Music Lab aware within 1 week that future lesson(s) will be missed for the following month(s), then fees may be adjusted for that month(s). Limit one per quarter
DO WE HAVE VACATION PERIODS OR DAYS OFF
The Music Lab will be closed for a weeklong break 4 times/year. These weeks will be held on:
- Easter week (Spring Break)
- 4th of July week
- Thanksgiving week
Christmas week. This will still give each student 48 lessons/year due to the 5th lesson/month that occurs 4 times/year.
WILL YOU ALWAYS HAVE THE SAME INSTRUCTOR
The Music Lab will make every effort to keep a student with the same instructor. However, the student (by signing up) agrees that The Drum Lab has the discretion to reassign a student to a different instructor as needed. The student may also request to switch to a different instructor for any reason and The Music Lab will make every effort to accommodate the student’s request. Also on occasion instructors might have days when they are not able to make a lesson at that point they will provide a substitute, offer a refund for that lesson, or do a makeup lesson.