FAQWe have compiled a list of commonly asked questions about our program
If you have other questions or some of the answers aren’t clear, please feel free to reach out to us and we will be more than happy to answer any questions you might have.
WHO IS MUSIC LAB
HOW DO WE GET STARTED
To get started please visit our sign up page and. We will then set you up on a free trial lesson.
WHAT DO WE NEED FOR LESSON ONE.
For your first lesson all we need is for you to be ready to embark on this new musical journey with us. If you would like to bring anything else you are more than welcome to do so.
WHAT DO I NEED AFTER LESSON ONE
- Your instrument unless you are taking lessons where the instrument is present (Piano, Drumset, etc) If you are taking guitar lessons please bring your guitar. If you are a drummer please bring your drumsticks.
DO I NEED A DRUM SET
WHERE CAN I PURCHASE AN INSTRUMENT
HOW DO WE PICK AN INSTRUCTOR
- Music Experience/ Level
- Musical Interestes/ Styles
- Musical Goals
- Other helpful information about student.
CAN WE CHANGE INSTRUCTORS
HOW DO I PAY FOR LESSONS
HOW DO I CANCEL AUTOPAY
HOW DO I UPDATE MY PAYMENT METHOD FOR THE AUTOPAY SYSTEM
DOES THE MUSIC LAB OFFER RENTABLE SPACE FOR PRACTICE
HOW DO WE CANCEL AN UPCOMING LESSON
The Music Lab must be notified of the student’s inability to attend a lesson at least 24 hours in advance, otherwise no refund or make-up will be granted. Make-ups are only guaranteed if scheduled within 1 week of the student’s request. Limit one per quarter.
DOES MUSIC LAB REFUND FOR MISSED LESSONS
DO WE HAVE VACATION PERIODS OR DAYS OFF
- Easter week (Spring Break)
- 4th of July week
- Thanksgiving week
- Christmas week.
This will still give each student 48 lessons/year due to the 5th lesson/month that occurs 4 times/year.
WILL YOU ALWAYS HAVE THE SAME INSTRUCTOR
The Music Lab will make every effort to keep a student with the same instructor. However, the student (by signing up) agrees that The Music Lab has the discretion to reassign a student to a different instructor as needed. The student may also request to switch to a different instructor for any reason and The Music Lab will make every effort to accommodate the student’s request. Also on occasion instructors might have days when they are not able to make a lesson at that point they will provide a substitute, offer a refund for that lesson, or do a makeup lesson.
DOES MUSIC LAB HAVE RECITALS
although not guaranteed, the music lab usually does recitals twice a year, once in the spring and once in the winter. Check out our social media pages to see highlights from recent recitals!