FAQWe have compiled a list of commonly asked questions about our program
If you have other questions or some of the answers aren’t clear, please feel free to reach out to us and we will be more than happy to answer any questions you might have.
WHO IS MUSIC LAB
Music Lab is an extension of Drum Lab, an award winning drum school. The Drum Lab opened it’s doors in May of 2005 with one main goal, to set a new standard for drumming education. After 11 years of being in business many customers started requesting for us to expand to other instruments. We heard our customers and opened Music Lab to start teaching other instruments and expanding our program. Music Lab offers a comprehensive, hands-on education in contemporary drumming techniques and styles.
HOW DO WE GET STARTED
WHAT DO WE NEED FOR LESSON ONE.
WHAT DO I NEED AFTER LESSON ONE
- Your instrument (Drum Sticks and a practice pad if you take drum lesson)
DO I NEED A DRUM SET
WHERE CAN I PURCHASE A DRUM SET
HOW DO WE PICK AN INSTRUCTOR
- Music Experience/ Level
- Musical Interestes/ Styles
- Musical Goals
- Other helpful information about student.
CAN WE CHANGE INSTRUCTORS
HOW DO I PAY FOR LESSONS
HOW DO I CANCEL AUTOPAY
HOW DO I UPDATE MY PAYMENT METHOD FOR THE AUTOPAY SYSTEM
DOES THE MUSIC LAB OFFER RENTABLE SPACE FOR PRACTICE
HOW DO WE CANCEL AN UPCOMING LESSON
The Music Lab must be notified of the student’s inability to attend a lesson at least 24 hours in advance, otherwise no refund or make-up will be granted. Make-ups are only guaranteed if scheduled within 1 week of the student’s request. Limit one per quarter.
DOES MUSIC LAB REFUND FOR MISSED LESSONS
If the Student makes The Music Lab aware within 1 week that future lesson(s) will be missed for the following month(s), then fees may be adjusted for that month(s). Limit one per quarter
DO WE HAVE VACATION PERIODS OR DAYS OFF
The Music Lab will be closed for a weeklong break 4 times/year. These weeks will be held on:
- Easter week (Spring Break)
- 4th of July week
- Thanksgiving week
- Christmas week.
This will still give each student 48 lessons/year due to the 5th lesson/month that occurs 4 times/year.
WILL YOU ALWAYS HAVE THE SAME INSTRUCTOR
The Music Lab will make every effort to keep a student with the same instructor. However, the student (by signing up) agrees that The Drum Lab has the discretion to reassign a student to a different instructor as needed. The student may also request to switch to a different instructor for any reason and The Music Lab will make every effort to accommodate the student’s request. Also on occasion instructors might have days when they are not able to make a lesson at that point they will provide a substitute, offer a refund for that lesson, or do a makeup lesson.